Frequently Asked Questions

Shipping is FREE on all orders over ₦50,000. A flat-rate fee applies to orders below that threshold.

Delivery within Akwa Ibom typically takes 1–2 business days. Nationwide delivery is 3–5 business days depending on your state.

Currently we ship within Nigeria. Contact us on WhatsApp to discuss international orders.

Yes. Once your parcel is dispatched you'll get a tracking ID, and you can follow its progress live on our <a href='track.php' style='color:var(--gold);font-weight:600;'>Track Order</a> page.

Absolutely. Every piece comes with a certificate of authenticity from our trusted suppliers.

We carry 9K, 14K, and 18K Gold in Yellow, White, and Rose Gold varieties, along with Sterling Silver. All stones are certified genuine.

Yes! Contact us via WhatsApp or our contact form with your design idea and we'll put you in touch with our craftspeople.

We are based in Uyo, Akwa Ibom State. WhatsApp us to book a viewing appointment.

We accept card payments (debit/credit, bank transfer and USSD via Paystack), direct Bank Transfer, and Cash on Delivery where available for your state.

Orders can be modified or cancelled within 2 hours of placing, provided the parcel has not been dispatched. Contact us immediately via WhatsApp.

Yes. All card transactions are processed by Paystack over an encrypted connection and we never store your card details.

Returns are accepted only in limited circumstances and strictly subject to our Returns &amp; Refunds Policy. Please read the full conditions on our <a href='terms.php#returns' style='color:var(--gold);font-weight:600;'>Terms &amp; Conditions</a> page before requesting one.

Contact us on WhatsApp within 24 hours of delivery with clear photos and your order number. Verified damaged, defective or incorrect items are replaced at no cost to you.

Where a refund is approved, it is processed within 5–7 business days after the returned item has been received and inspected.

No. Custom, engraved, resized and personalised pieces, along with earrings and other pierced jewellery, are final sale for hygiene and craftsmanship reasons.